Information about the right of withdrawal for consumers on the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)

Cancellation terms

A consumer is any natural person who completes a legal transaction for purposes that cannot primarily be attributed to commercial or independent occupational activities.

Right of Withdrawal

You have the right to revoke this agreement within fourteen days without giving any reasons. The period of withdrawal shall be fourteen days from the date of the conclusion of the contract. In order to exercise your right of withdrawal, you must inform us ( ) of your decision to withdraw from this Agreement by means of a clear statement (e.g. a letter, fax or e-mail sent by post). You can use the enclosed sample-withdrawal form, but this is not mandatory. In order to maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of revocation
If you revoke this agreement we will pay back any received payments, including the delivery expenses (with the exception of additional cost as an outcome of choosing another way for delivery instead of the favorable standard delivery offered by us), immediately and not later than fourteen days after your notice of revocation reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for this redemption.

Sample Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)
– To [Insert: Name / company, address of the revocation addressee, e-mail address and fax number, if available]:
-Hereby REVOKE (s) I/We (*) the contract concluded by me/US (*) concerning the purchase of the following goods (*)/The provision of the following services (*)
-Ordered on (*)/received am (*)
-Name of the consumer (s)
-Address of the consumer (s)
-Signature of the consumer (s) (on paper only)
-Date
—————————————
(*) Delete the incorrect.

Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content which are not prefabricated and for the production of which an individual selection or determination by the consumer is relevant or which is clearly based on the personal needs of the Consumers.
The right of withdrawal expires prematurely if we have only started with the execution of the contract, after you have given your express consent and at the same time have confirmed your knowledge that you have your right of withdrawal with the commencement of the performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

This post is also available in: Deutsch (German)