Updating purchased software

  1. Maintenance contract for LV software / Strength calculation.
  2. Updates on the basis of a special offer (approx. 15-25 % of the current list price).
  3. Supplements and extension of programs by separate offer.

Sample of a maintenance contract (for strength calculation / process engineering)

Services The fees include the following:

  1. Incorporation of changes in the regulations into the programs. The updates are available at the latest 6 months after publication of the changes or at the time of the binding application of the changed set of regulation.
  2. Incorporation of literature searches
  3. Improvements to the user interface, user guidance or execution
  4. Adaptation to the current operating systems e.g. Windows 7 / Windows 8 / Windows 10, 32 / 64 bit
  5. Information of the customer in case of program errors and update of the corrected program
  6. Free telephone support for technical questions concerning the application of the program (technical questions beyond the usual scope are covered by a consulting contract)
  7. Supplementary modules can be purchased at a reduced price


Delivery
Updates are made available approx. 4 times per year via the Internet. Delivery on CD on request.

Termination The maintenance contract is valid for 1 year (12 months from conclusion of contract) and is automatically extended by another year, unless it is terminated by one party 3 months before.

ServiceContractSample

This post is also available in: deDeutsch (German)